Studying the interrelationship between quality management system and intellectual capital

Milovanović, Vesna and Paunović, Mihailo and Casadesús, Martí (2023) Studying the interrelationship between quality management system and intellectual capital. In: 14. International Quality Conference, May 24th - May 27th 2023, Kragujevac. Faculty of Engineering, Center for Quality, Kragujevac, pp. 1833-1843. ISBN 978-86-6335-104-2

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Abstract

The aim of this study is to analyse the relationship
between the quality management system (QMS) and the
intellectual capital (IC) of a company. The importance of IC
results from its potential to generate value, especially in the
knowledge-based economy. It reflects unique organizational
resources which are hard to acquire, imitate and replace.
Such resources are most often grouped using trichotomous
categorization into human, structural, and relational capital.
As there is scarce literature examining the interrelationship
between QMS and IC, this study aims to explore the way
QMS enhances IC, but also how IC impacts QMS. The role of
motivation for implementing a formal QMS is examined in
light of IC efficiency and value-added based on IC. The
results indicate a mutually reinforcing role of QMS and IC,
leading to superior company performance.

Item Type:	Book Section
Additional Information:	COBISS.ID=119979017
Uncontrolled Keywords:	intellectual capital, quality management system, knowledge, performance
Research Department:	Innovation Economics
Depositing User:	Jelena Banovic
Date Deposited:	19 Sep 2023 11:43
Last Modified:	19 Sep 2023 11:43
URI:	http://35.240.28.64/id/eprint/1942
Author Links:	[error in script] No links available.

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