Benefits from adopting technologies for the hotel’s supply chain management

Milovanović, Vesna and Chong Ka Leong, Daniel and Paunović, Mihailo (2022) Benefits from adopting technologies for the hotel’s supply chain management. Hotel and Tourism Management, 10 (2). pp. 91-103. ISSN 2620-0279

Text nBZH_1672172051.pdf - Published Version Available under License Creative Commons Attribution Non-commercial No Derivatives. Download (3MB)

Abstract

Information and communication technologies (ICTs) have a significant role in
contemporary business activities, helping companies to improve quality, efficiency,
flexibility and learning capacity, to reduce costs, and finally, to achieve competitive
advantage. The aim of this paper is to examine the extent of implementation, as well as the
benefits of ICTs used for the hotel supply chain management (SCM). A survey has been
conducted involving 40 hotels in Serbia categorized as four- and five-star. The results reveal
modest to scanty adoption of SCM-related ICTs among hotels in Serbia. Hotel managers find
ICTs they use as very beneficial regarding: (1) more efficient and faster guest attraction, (2)
more efficient communication with suppliers, (3) increased speed, (4) increased flexibility,
(5) reduced costs and (6) improved guest services. It was also found that the size and
affiliation of hotels do not impact the benefits, while the category is positively associated
with benefits from using the SCM technologies.

Item Type:	Article
Additional Information:	COBISS.ID=83338249
Uncontrolled Keywords:	information and communications technologies (ICTs), supply chain management (SCM), hotel
Research Department:	Innovation Economics
Depositing User:	Jelena Banovic
Date Deposited:	28 Dec 2022 23:06
Last Modified:	28 Dec 2022 23:06
URI:	http://35.240.28.64/id/eprint/1869
Author Links:	[error in script] No links available.

Actions (login required)

View Item