Quality Management and Business performance of Serbian Companies

Milovanović, Vesna and Janošević, Stevo and Paunović, Mihailo (2021) Quality Management and Business performance of Serbian Companies. Ekonomika preduzeća, 69 (5-6). pp. 345-356. ISSN 0353-443X

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Abstract

The impact of quality management (QM) programs on business results
has been the subject of numerous studies worldwide. However, given the
complexity of the contemporary QM paradigm and its context-dependence,
it is difficult to generalise its impact on business performance. This study
examines QM from the strategic management perspective by comprehensively
analysing the effects of quality management system (QMS) certification
to ISO 9001 in terms of improved business performance and the achieved
level of total quality management (TQM) in Serbian companies. Control
variables of industry type and company size are employed to observe
their possible impact on motives for, and effects of, QMS certification to
ISO 9001. The results reveal that the certification of Serbian companies’
QMS to ISO 9001 positively influences their operational and market
performance, with the impact intensity dependent upon company size
and industry type. The impact of certification on financial performance
was examined but not confirmed. Compared to companies motivated
primarily by marketing interests and market pressure, companies that
certify their QMS to ISO 9001 to improve the quality of their business
show a higher level of TQM implementation and gain greater benefits
from certification.

Item Type:	Article
Additional Information:	COBISS.ID=49646089
Uncontrolled Keywords:	quality management system (QMS); ISO 9001; total quality management (TQM); business performance; strategic management
Research Department:	Innovation Economics
Depositing User:	Jelena Banovic
Date Deposited:	30 Dec 2021 10:05
Last Modified:	30 Dec 2021 10:05
URI:	http://35.240.28.64/id/eprint/1679
Author Links:	[error in script] No links available.

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