Critical Human Resources Factors for the Efficient Implementation of the HACCP Standard in the Catering Industry

Ranković, Marko and Popović Šević, Nevenka and Simović, Vladimir and Ilić, Milena and Mrđa, Miloš (2020) Critical Human Resources Factors for the Efficient Implementation of the HACCP Standard in the Catering Industry. In: Education Excellence and Innovation Management: A 2025 Vision to Sustain Economic Development during Global Challenges : Proceedings of the 35th International Business Information Management Association Conference (IBIMA) 1-2 April 2020 Seville, Spain. International Business Information Management Association (IBIMA), Seville, pp. 11063-11076. ISBN 978-0-9998551-4-0

Text Paper (2).pdf - Published Version Restricted to Repository staff only Available under License Creative Commons Attribution Non-commercial No Derivatives. Download (1MB) | Request a copy

Abstract

Human resources management is an important function in the hospitality sector, taking into
consideration the fact that organizations within this sector, such as hotels, tourist agencies, hospitality
objects, restaurants and resorts, depend on their employees as a source of competitive advantage.
Therefore, the processes and human resources management philosophy in the hospitality sector must
be applied well in order to ensure the commercial sustainability of organizations in this sector. Human
resources are usually the first contact between companies and their clients; therefore, the efficient
management of human resources is crucial for the success of the companies operating in the tourism
and hospitality fields. The paper explores the precise specificity of human resources management in
the tourism and hospitality fields, i.e. the employee training and development processes with a focus
on the importance of human resources for the success of the companies operating within the service
sector. The paper includes a research study based on the 142 respondents employed in different
positions in the catering industry in the municipalities of the City of Belgrade, the Republic of Serbia.
The research goal is to identify the needs for employee training and development that have appeared
with the introduction of the Hazard Analysis Critical Control Points Standard (HACCP standard) to the
facilities included in the research sample.

Item Type:	Book Section
Additional Information:	COBISS.ID=46482697
Uncontrolled Keywords:	tourism, hospitality, catering industry, human resources, human resource management, service sector, HACCP standard
Research Department:	Digital Economics
Depositing User:	Jelena Banovic
Date Deposited:	21 Sep 2021 13:10
Last Modified:	21 Sep 2021 13:10
URI:	http://35.240.28.64/id/eprint/1637
Author Links:	[error in script] No links available.

Actions (login required)

View Item